Shipping policy

Here are a few things that should help...

We use Royal Mail.  You have the choice of Royal Mail Tracked 48 for£3.50.  Services are fully trackable and you'll be sent a tracking number and link.  If you want you parcel quickly, we recommend Tracked 24, as these leave our warehouse the same day.  We're looking into how we can reduce that cost, so stick with us while we do.  Hooray!.  Please contact us before you place your order if you need your delivery by a certain date. We'll do the best to help.

Uh-oh! We include tracking information on all our shipping confirmation emails, so click that to check your parcel's journey, before you contact us (heads up: Royal Mail 48 won't show tracking, until they try to deliver you parcel).  If it says 'delivered', but you can't find it, check your safe places and check with your local post office (and your neighbours, who might have it...).  If your package is still AWOL, email us and we'll be happy to do what we can to find it.  Please note, if the delay to your Royal Mail delivery is caused by issues beyond our control - industrial action, severe weather conditions - we might not be able to work miracles.

Yes, we're now shipping to the EU and US from our website.  Australia, Canada and other international orders for our skincare.  UK VAT will be deducted from your order once its shipped.  Please note that international customers are responsible for Import Duty/Tax in their respective countries.  We are unable to advise what these costs will be, so please check with your local customs office for more information. 

Yes, Monday to Friday ( but not on Bank Holidays).  We are a small company, so we will do our best to get your order out ASAP.  Once your payment is processed, you can expect your parcel within 3-5 working days (or sooner if you choose First Class).

We ship plastic free using recycled and recyclable materials.  Our mailer boxes look pretty cute, too, and are designed to by customised by customers (tongue-twister!).  We reuse shipping boxes and materials whenever possible.